warranty

TIANFU BAMBOO is committed to providing our customers with the best possible quality of bamboo flooring and bamboo products,
and to installing bamboo flooring with a high standard of professional service.
Tianfu bamboo flooring is manufactured at a moisture content lower than 8% in the factory and well packed in cartons.
Who Is Covered?

Customers of TIANFU BAMBOO: You may purchase Tianfu bamboo flooring for yourself or for your client, who can be a developer,
builder, contractor, or the end user. The purchased bamboo flooring is covered with our Limited Warranty under the condition of abiding by our maintenance guide and installation instructions. Failure to follow these requirements will result in your full responsibility for any damages of the bamboo planks, including surface finish and structure stability as stated in this Limited
Warranty. For those who purchased for their clients, you must faithfully convey these important requirements to your clients. (Note: This Limited Warranty is non-transferable to subsequent owner of the building or the project.)
What Is Covered and For How Long?

Lifetime Structural Warranty. TIANFU BAMBOO is committed to providing premium quality bamboo flooring, offering a Lifetime
structural warranty that its flooring planks (the "Flooring") will not delaminate, warp, cup or crown under the condition of following the required acclimation, installation and care instructions of the Bamboo Flooring Installation and Maintenance Guide.
Twenty-Five Year Finish Warranty.
TIANFU BAMBOO also warranties the surface finish on its pre-finished bamboo flooring from the date of sale for twenty-five (25) years in residential and three (3) years in commercial applications not to wear through to the flooring under normal wear and not to separate from the flooring as a result of a manufacturing defect. The surface finish warranty does not cover scratches,
reduction in the shine of the finish, or damage induced from the underlayment.
TIANFU BAMBOO's flooring accessories, e.g. nosing and reducer, are warranted for 4-year wear through for residential application and 1-year for commercial.
Workmanship Warranty. If TIANFU BAMBOO or another installer contracted through TIANFU BAMBOO is the installer of the Flooring, TIANFU BAMBOO will warranty the quality of installation:

1) At the time of the Final
Walk-Through Inspection against scratches, dents, any gap greater than 1/16", and other mistakes caused by the installer,
2) one (1) year against the
following occurrences: any planks becoming unattached or dislodged; or height variation between planks greater than 1/16". Again, acclimation of the flooring is the buyer's (or owner's) responsibility and any natural expansion or contraction of the flooring is not warrantied.
What Are You Responsible For Under Our Warranties?
In order for material to be covered under our warranties, the sales slip must be retained and the Flooring must be properly
installed and cared for in accordance with our bamboo flooring INSTALLATION and MAINTENANCE Guides.
What Will We Do If Any Of The Covered Events Occurs?
If during the applicable Warranty Period, the Flooring does not conform to the preceding Warranties, the owner and/or contractor of the flooring shall notify TIANFU BAMBOO as provided below, and within a reasonable time TIANFU BAMBOO will provide, at its option, one of the following:
(1) repair of any nonconforming or defective Flooring (for defects in finish, this means refinishing the affected planks),
(2) provision of conforming planks to replace any nonconforming planks, TIANFU BAMBOO will also make a reasonable attempt to match the color and shade of the Flooring,
(3) refund of the purchase price for any nonconforming planks that have not been installed, or
(4) refund of the percentage of the purchase price for the non-conforming planks that have not been installed equal to the percentage of the Warranty Period remaining when TIANFU BAMBOO is notified of the nonconformity. In the event that TIANFU BAMBOO is obligated, or elects, to replace or reinstall warranted planks, TIANFU BAMBOO will in no manner be obligated to provide for or incur the costs of removing or reinstalling the defective Flooring or resurfacing or refinishing the replaced or surrounding flooring or to provide for the cost thereof unless and to the extent expressly provided in the Warranty above. However, in most cases a reasonable allowance for associated costs of removal and re-installation will be made in most cases,
but this allowance will be included only during the first two years of use and it does not include the cost of removal of fixtures and cabinets installed on the Flooring; no obligation to replace or repair will extend to any sub-floor materials, adhesives, supplies or other items consumed in the course of removal, installation or refinishing.
What Is Not Covered By These Warranties?